These Terms of Service (“Terms”) govern your access to and use of Inkwell. Inkwell is operated by Emanuele Mario Achenza, an individual entrepreneur (ditta individuale) trading as “Inkwell”, business address Via Manfredonia 4, 20142 Milano, Italy, VAT no. (P. IVA) IT02885410908 (“Inkwell”, “we”, “us”). By creating an account or subscribing, you agree to these Terms. If you do not agree, please do not use the service.
You must be at least 18 years old to create an account or subscribe. By using Inkwell you confirm that you are 18 or over. Inkwell is not intended for, and may not be used by, anyone under 18.
Inkwell provides language learning through correspondence with a teacher, delivered by post and/or digitally according to the plan you select. Features, content and delivery schedules may evolve over time. We aim to provide the service with reasonable care and skill, but we do not guarantee any specific learning outcome.
You are responsible for providing accurate information, for keeping your login credentials confidential, and for activity carried out under your account. Please notify us promptly of any unauthorised use. You may close your account at any time from your dashboard.
Paid plans are billed in advance through our payment processor, Stripe, on the cycle and at the price shown at checkout (inclusive of applicable taxes). Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You can manage or cancel your subscription at any time from your dashboard; cancellation takes effect at the end of the current billing period, and you retain access until then. We will give reasonable advance notice of any price change.
If you are a consumer in the EU, you have the right to withdraw from your initial subscription within 14 days of its conclusion, without giving any reason, in accordance with the Italian Consumer Code (D.Lgs. 206/2005, implementing Directive 2011/83/EU). To exercise it, tell us clearly before the period expires (e.g. by emailing hello@inkwell-letters.com); you may use the model withdrawal form but are not required to.
Where withdrawal applies and no service has been consumed, we refund the amounts paid without undue delay and within 14 days, using the same payment method.
In addition to the statutory withdrawal right above, we offer a 30-day satisfaction guarantee on your first subscription: if you are not happy after your first letter exchange, contact us within 30 days of your subscription start date and we will issue a full refund. This guarantee applies once per customer, to a customer’s first subscription only.
Beyond the statutory withdrawal right and the guarantee above, subscriptions are generally non-refundable for the current billing period once it has begun, save where required by law or where we expressly agree otherwise. Your mandatory rights as a consumer, including remedies for services that are not as described, are not affected.
Physical letters are produced by us and delivered through national postal and courier services. Delivery times depend on those carriers and your location and are estimates, not guarantees. It is your responsibility to keep your delivery address accurate and up to date.
You agree not to misuse the service; not to attempt to access other users’ data or our systems without authorisation; and not to use the correspondence feature for unlawful, fraudulent, abusive, hateful, harassing or otherwise harmful content. We may remove content or suspend access that breaches these Terms or applicable law.
The letters and other content you create remain yours. You grant us the limited licence needed to host, process, print and deliver your correspondence and to operate the service. All lesson materials, site content, branding and software remain the property of Inkwell or its licensors and may not be copied or reused except as permitted by law or with our consent.
We work to keep Inkwell available and reliable, but the service is provided on an “as is” and “as available” basis. We may carry out maintenance, update features, or suspend parts of the service where reasonably necessary.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection rules. Subject to that, we are not liable for indirect or unforeseeable loss, and our total liability arising from the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
You may close your account at any time. We may suspend or terminate accounts that materially breach these Terms or applicable law, giving notice where reasonable. On termination, your right to use the service ends; provisions that by their nature should survive (e.g. on liability and intellectual property) will continue to apply.
We may update these Terms from time to time. We will post the updated version here and change the “last updated” date; for material changes affecting your rights we will give reasonable notice. Continued use after changes take effect constitutes acceptance.
These Terms are governed by Italian law. If you are a consumer, you also benefit from the mandatory protections of the law of your country of residence, and any dispute may be brought before the courts of your place of residence or domicile. Consumers may also use available alternative dispute resolution (ADR) mechanisms under the Italian Consumer Code. For users acting in a business capacity, the courts of Milano, Italy, have exclusive jurisdiction.
Questions about these Terms: hello@inkwell-letters.com.